Junior IT Support Specialist – SHL International (MM2H) Sdn Bhd
Role Summary
The Junior IT Support Specialist is responsible for providing technical assistance and support to users experiencing issues with hardware, software, and network systems. This role plays a crucial part in ensuring IT services run smoothly and enhances user satisfaction within the organization.
Job Description
As a Junior IT Support Specialist, you will engage in day-to-day troubleshooting of technical issues and provide support to users. You will work in a collaborative environment with senior IT staff to improve service delivery and operational efficiency.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to hardware, software, and network systems.
- Troubleshoot and resolve user inquiries effectively and efficiently.
- Assist in the installation and configuration of new systems and software.
- Maintain documentation of support requests and resolutions.
- Collaborate with senior IT staff to enhance service delivery.
- Monitor and maintain IT systems to ensure optimal performance.
- Proactively identify and address potential technical challenges.
Job Requirements
Basic understanding of IT support principles.
Experience with troubleshooting hardware and software issues.
Familiarity with operating systems and network configurations.
Strong communication skills for user interaction.
Ability to work independently and as part of a team.
Willingness to learn and adapt to new technologies.
Quick Info
Company
SHL International (MM2H) Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 3000 - 4000
Skills Required
6 skills
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Required Skills
Technical Support
Troubleshooting
Communication
Problem-Solving
Team Collaboration
Adaptability
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