KYC Quality Analyst – Shopee
Shopee
Financial Services
Role Summary
The position focuses on ensuring KYC compliance through quality reviews and coaching of agents. The candidate will prepare reports, identify process improvements, and assist in training initiatives to enhance KYC understanding within the organization.
Job Description
In this role, you will conduct weekly quality assurance reviews of KYC agents, providing coaching based on performance assessments. You will prepare detailed reports on findings and collaborate with KYC teams to identify process inefficiencies. Additionally, you will assist in developing training programs to enhance KYC knowledge across the organization.
Job Requirements
Bachelor's degree in a related field or equivalent experience.
Knowledge of KYC frameworks and systems.
Experience in quality assurance reviews within financial services.
Strong analytical skills to identify data patterns.
Detail-oriented with excellent documentation skills.
Strong communication skills for stakeholder collaboration.
Ability to work independently and manage deadlines.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
KYC Frameworks
Quality Assurance
Analytical Skills
Documentation
Communication
Training
Process Improvement
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