Lead Hostess – Marriott International

High school diploma or GED with 4 years experience in food and beverage, culinary, or related professional area, or a 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in food and beverage, culinary, or related professional area.

Ability to handle employee questions and concerns and monitor employee performance.

Skills to provide feedback to employees based on service behavior observations.

Experience assisting in supervising daily shift operations and the ability to supervise restaurant areas in absence of higher management.

Capability to participate in department meetings communicating departmental goals.

Ensures employees have proper supplies, equipment, and uniforms.

Communicates effectively with Chef and Restaurant Manager regarding food quality and service.

Knowledge of compliance with restaurant policies, standards, procedures, and local alcohol beverage laws.

Ability to manage to achieve or exceed budgeted goals.

Willingness to perform duties of restaurant employees and related departments as necessary.

Able to open and close restaurant shifts.

Experience interacting with guests to obtain feedback and handle guest complaints.

Supervises staffing levels to meet guest service, operational needs, and financial objectives.

Encourages employees to provide excellent customer service within guidelines.

Strives to improve service performance and set a positive example for guest relations.

Assists in reviewing guest satisfaction results with employees.

Conducts ongoing employee training initiatives and communicates performance expectations.

Coaches and counsels employees regarding performance regularly.

Provides information via telephone, written form, e-mail, or in person.

Analyzes information and evaluates results to solve problems.

Assists servers and hosts on the floor during high demand times.

Recognizes good quality products and presentations.