Loan Payment Senior Analyst – Citi
Role Summary
The Loan Payment Senior Analyst - Assistant Vice President is responsible for leading a team of loan payment specialists to foster a high-performing environment. This role significantly impacts team dynamics and customer service through effective leadership and continuous improvement initiatives.
Job Description
In this role, you will oversee the daily operations of a team dedicated to loan payments, ensuring optimal performance and collaboration. You will engage in mentoring and coaching to enhance team capabilities and drive a culture of accountability and customer focus.
Key Responsibilities:
- Lead and mentor a team of loan payment specialists.
- Conduct regular performance reviews and set clear objectives.
- Manage workload distribution to optimize resource allocation.
- Identify staff training and development needs.
- Promote a culture of continuous improvement within the team.
- Foster accountability and customer service excellence.
- Collaborate with other departments to enhance service delivery.
Job Requirements
Bachelor's degree in Finance, Business Administration, or related field.
Minimum 5 years of experience in loan payment or financial services.
Proven leadership and mentoring experience.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Quick Info
Company
Citi
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Leadership
Mentoring
Performance Management
Resource Allocation
Customer Service
Continuous Improvement
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