Loyalty Manager – Marriott International

The Loyalty Manager is responsible for recognition and engagement of the most valuable Elite members. This role plays a crucial part in enhancing member experiences and ensuring the effective delivery of the Elite benefits program.

In this role, the Loyalty Manager will oversee the entire journey of Elite members, ensuring a high-quality stay experience from pre-arrival to post-stay feedback. The position requires collaboration with various teams to maintain service quality and member satisfaction.

Key Responsibilities:

• Manage and coordinate all aspects of the Elite members' journey.
• Direct and evaluate service quality to enhance member experiences.
• Collaborate with the Loyalty Head Connector and Connector Team for effective communication.
• Adjust Elite Member status according to established guidelines.
• Handle complaints, settle disputes, and resolve conflicts effectively.
• Provide exceptional customer service to promote member satisfaction and retention.
• Coach, mentor, and provide feedback to team members.
• Maintain knowledge of hotel features, services, and policies.