Loyalty Manager – Marriott International
Marriott International
Hospitality
Role Summary
The Loyalty Manager is responsible for managing the recognition and engagement of Elite members at Moxy Hotels. This role involves overseeing the entire member experience, coordinating service quality, and managing part of the Loyalty Operations department to ensure delivery of the Elite benefits program.
Job Description
The Loyalty Manager is responsible for recognition and engagement of the most valuable Elite members by delivering a high-quality member stay experience. The role involves managing and coordinating all aspects of the Elite members' journey from pre-arrival to post-stay feedback, directing and evaluating service quality, and collaborating with the Loyalty Head Connector and Connector Team to ensure effective communication and delivery of the Elite benefits program. The Loyalty Manager also manages part of the Loyalty Operations department.
Job Requirements
A 2-year degree from an accredited university in Hospitality, Business Administration, or a related major with 2 years of experience in loyalty, guest relations, guest recognition, or a related professional area, OR a 4-year degree from an accredited university in Hospitality, Business Administration, or a related major with no work experience required.
Knowledge of Marriott's Bonvoy Loyalty Program and complete knowledge of all Elite Member Benefits, Terms and Conditions.
Ability to adjust Elite Member status according to established guidelines.
Experience in coordinating day-to-day operations to meet member expectations and achieve goals.
Skills in handling complaints, settling disputes, and resolving conflicts.
Capacity to provide exceptional customer service and promote member satisfaction and retention.
Experience in coaching, mentoring, and providing feedback to team members.
Knowledge of hotel features, services, room types, rates, promotions, policies, and procedures.
Ability to monitor security and maintain high visibility during peak times.
Experience in conducting pre-shift meetings and facilitating team communication.
Leadership skills to provide guidance, direction, and support to subordinates.
Experience in interviewing, hiring, training, developing, disciplining, and evaluating employees.
Ability to facilitate strategic planning and manage departmental performance.
Quick Info
Company
Marriott International
Location
Putrajaya
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Loyalty Program Management
Customer Service
Conflict Resolution
Team Leadership
Coaching And Mentoring
Hospitality Management
Operational Coordination
Strategic Planning
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances