Loyalty Manager – Marriott International
Role Summary
The Loyalty Manager is responsible for recognition and engagement of the most valuable Elite members. This role plays a crucial part in enhancing member experiences and ensuring the effective delivery of the Elite benefits program.
Job Description
In this role, the Loyalty Manager will oversee the entire journey of Elite members, ensuring a high-quality stay experience from pre-arrival to post-stay feedback. The position requires collaboration with various teams to maintain service quality and member satisfaction.
Key Responsibilities:
- Manage and coordinate all aspects of the Elite members' journey.
- Direct and evaluate service quality to enhance member experiences.
- Collaborate with the Loyalty Head Connector and Connector Team for effective communication.
- Adjust Elite Member status according to established guidelines.
- Handle complaints, settle disputes, and resolve conflicts effectively.
- Provide exceptional customer service to promote member satisfaction and retention.
- Coach, mentor, and provide feedback to team members.
- Maintain knowledge of hotel features, services, and policies.
Job Requirements
A 2-year degree in Hospitality, Business Administration, or a related major with 2 years of experience, OR a 4-year degree with no work experience required.
Knowledge of Marriott's Bonvoy Loyalty Program and Elite Member Benefits.
Experience in coordinating operations to meet member expectations.
Skills in conflict resolution and customer service.
Experience in coaching and mentoring team members.
Quick Info
Company
Marriott International
Location
Putrajaya
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Conflict Resolution
Team Leadership
Communication
Problem Solving
Operational Management
Loyalty Manager - Frequently Asked Questions
What is the salary for a Loyalty Manager at Marriott International in Putrajaya?
Marriott International has not disclosed the salary for this role.
Where is this Loyalty Manager job located?
This Loyalty Manager position is based in Putrajaya, Malaysia. This role is fully on-site.
What qualifications do I need for this Loyalty Manager role?
Marriott International is looking for A 2-year degree in Hospitality, Business Administration, or a related major with 2 years of experience, OR a 4-year degree with no work experience required.; Knowledge of Marriott's Bonvoy Loyalty Program and Elite Member Benefits.; Experience in coordinating operations to meet member expectations..
How do I apply for this Loyalty Manager job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
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