Mgr – Marriott International
Marriott International
Education
Role Summary
The Loyalty Manager at Marriott is responsible for the recognition and engagement of Elite members to ensure a high-quality member stay experience. The role involves managing the Elite members' journey, overseeing part of the Loyalty Operations department, and leading a team to support Marriott's Bonvoy Loyalty Program and guest service goals.
Job Description
The Loyalty Manager is responsible for the recognition and engagement of Elite members by delivering the highest quality member stay experience. This role involves managing all aspects of the Elite members' journey from pre-arrival to post-stay feedback, directing and evaluating the quality of products and services provided to Elite members, and collaborating with the Loyalty Head Connector and Connector Team to ensure effective communication and delivery of the Elite benefits program. The manager also oversees part of the Loyalty Operations department and leads the team in supporting Marriott's Bonvoy Loyalty Program and achieving guest service goals.
Job Requirements
A 2-year degree from an accredited university in Hospitality, Business Administration, or related major with 2 years' experience in loyalty, guest relations, guest recognition, or a related professional area, or a 4-year degree from an accredited university in Hospitality, Business Administration, or related major with no work experience required.
Knowledge of Marriott's Bonvoy Loyalty Program and Elite Member benefits, terms, and conditions.
Ability to lead and mentor team members.
Skills in guest relations including anticipating and responding to member needs.
Experience coordinating day-to-day operations to meet quality standards and guest expectations.
Capability to handle complaints, disputes, and grievances effectively.
Ability to support energy conservation efforts during property tours.
Commitment to providing exceptional service beyond guest expectations to promote satisfaction and retention.
Strong leadership abilities including providing training, development, professional discipline, evaluations, and strategic planning within the department.
Experience in hiring and managing team members and maintaining staffing effectiveness.
Knowledge of hotel features, services, policies, and security procedures.
Ability to conduct meetings and maintain communication relevant to daily business and loyalty initiatives.
Quick Info
Company
Marriott International
Location
Putrajaya
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Loyalty Program Management
Guest Relations
Team Leadership
Customer Service Excellence
Operations Coordination
Conflict Resolution
Hospitality Industry Knowledge
Staff Training And Development
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