Mgr – Marriott International
Role Summary
The Loyalty Manager is responsible for the recognition and engagement of Elite members by delivering the highest quality member stay experience. This role involves managing the entire journey of Elite members and collaborating with various teams to ensure effective communication and delivery of the Elite benefits program.
Job Description
In this role, you will oversee the daily operations of the Loyalty Operations department, ensuring that Elite members receive exceptional service throughout their stay. You will lead a team dedicated to supporting Marriott's Bonvoy Loyalty Program and achieving guest service goals.
Key Responsibilities:
- Manage the Elite members' journey from pre-arrival to post-stay feedback.
- Direct and evaluate the quality of products and services provided to Elite members.
- Collaborate with the Loyalty Head Connector and Connector Team for effective communication.
- Oversee part of the Loyalty Operations department.
- Lead the team in supporting Marriott's Bonvoy Loyalty Program.
- Anticipate and respond to member needs to enhance guest relations.
- Handle complaints, disputes, and grievances effectively.
Job Requirements
A 2-year degree in Hospitality, Business Administration, or related major with 2 years' experience in loyalty or guest relations, or a 4-year degree with no work experience required.
Knowledge of Marriott's Bonvoy Loyalty Program and Elite Member benefits.
Ability to lead and mentor team members.
Experience in coordinating operations to meet quality standards.
Commitment to providing exceptional service to promote satisfaction and retention.
Quick Info
Company
Marriott International
Location
Putrajaya
Salary
—
Skills Required
6 skills
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Required Skills
Leadership
Guest Relations
Problem Solving
Communication
Team Management
Customer Service
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