Navigator/Lobby Ambassador at Marriott International - Kuala Lumpur

The Navigator/Lobby Ambassador is responsible for providing guests with a memorable and unique experience throughout their stay. This role involves engaging with guests and ensuring their needs are met in a professional and welcoming environment.

In the day-to-day work, the Navigator/Lobby Ambassador interacts with guests, guiding them and addressing their requests to enhance their overall experience. The position requires a proactive approach to service delivery while maintaining a safe and professional work environment.

Key Responsibilities:

• Guide guests through the hotel and provide information about services and local attractions.
• Process operational needs and address guest requests promptly.
• Complete reports and documentation as required.
• Maintain a clean and organized lobby area.
• Ensure adherence to company policies and procedures.
• Create a welcoming atmosphere for all guests.
• Assist with hands-on tasks, including lifting and moving objects as needed.