Order to Cash Analyst (Korean speaking) – Accenture Malaysia
Accenture Malaysia
Global Business Services
Role Summary
The Order to Cash Analyst (Korean speaking) is responsible for supervising daily operations within the OTC process to meet performance targets and manage client satisfaction. The role involves handling operational change requests, supporting projects, ensuring compliance, and driving continuous improvement initiatives.
Job Description
The Order to Cash Analyst (Korean speaking) role involves supervising daily operations within the OTC process to meet performance targets, including Service Level Agreements with clients. The role requires managing client service satisfaction at various levels, handling operational change requests, supporting contractual projects, and driving continuous improvement initiatives. The analyst will also ensure compliance with company policies, manage escalation routes for issue resolution, and contribute to operational excellence through collaboration with support teams.
Job Requirements
Strong operational management experience including SLA management.
Basic knowledge of contractual and change management.
Effective client interaction skills.
Problem-solving skills to manage service-related issues.
Ability to manage unstructured problems.
Project management capabilities including meeting attendance and cost control support.
Experience in staff hiring, development, coaching, and performance management.
Skills in building team succession and ensuring continuous delivery.
Effective communication skills for client relations and expectation management.
Innovation focus to create client value.
Ability to take ownership of responsibilities.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Order To Cash (OTC) Process
Operational Management
SLA Management
Contractual And Change Management
Client Service Management
Problem Solving
Project Management
Team Leadership And Development
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