Outbound Caller – L&L Advisory
Role Summary
The Outbound Caller is responsible for contacting customers regarding overdue payments and assisting them in establishing payment plans. This role involves engaging with individuals to support their financial management while maintaining professionalism and accuracy in record-keeping.
Job Description
As an Outbound Caller at L&L Advisory, you will engage with customers daily to remind them of overdue payments and help them set up payment plans. You will work in a dynamic environment where effective communication and customer service are key to success.
Key Responsibilities:
- Contact customers to remind them of overdue payments.
- Assist customers in setting up payment plans.
- Follow up on overdue accounts in a professional manner.
- Update customer information accurately in the system.
- Maintain accurate records of customer interactions.
- Contribute positively to customers' financial management.
- Collaborate with team members to improve processes.
Job Requirements
Able to communicate in English & Malay (Mandarin is an added advantage).
Basic computer skills (Excel).
Responsible with good communication skills.
Experience in Telemarketing / Collection / Customer Service is preferred.
Fresh graduates are encouraged to apply.
Quick Info
Company
L&L Advisory
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Communication
Customer Service
Problem Solving
Time Management
Attention To Detail
Team Collaboration
Adaptability
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