Outlet Supervisor @ Tealive Jementah – Loob Holding Sdn Bhd

The Outlet Supervisor is responsible for overseeing daily operations and ensuring high standards of service and professionalism. This role plays a crucial part in managing staff, inventory, and customer interactions in a fast-paced café environment.

As an Outlet Supervisor at Tealive Jementah, you will engage in daily operations, including staff supervision, training, and customer service. You will also be involved in strategic planning and inventory management to ensure smooth café operations.

Key Responsibilities:

• Create employee schedules to ensure efficient operations.
• Supervise and train staff to maintain service and professionalism standards.
• Assist in strategic planning, including controlling food costs and stocktaking.
• Oversee daily café operations, including opening and closing procedures.
• Manage cash handling and inventory management.
• Promote products and ensure prompt, friendly customer service.
• Handle customer inquiries and complaints professionally.
• Brew and serve drinks following standard operating procedures.
• Upsell products when possible.