Outlet Supervisor @ Tealive Labis at Loob Holding Sdn Bhd - Johor

The Outlet Supervisor is responsible for overseeing daily operations and ensuring high standards of service and professionalism. This role plays a crucial part in managing staff, customer interactions, and operational efficiency in a fast-paced café environment.

As an Outlet Supervisor at Tealive Labis, you will engage in daily operations, including staff supervision, training, and customer service. You will also be involved in strategic planning and inventory management to ensure smooth café operations.

Key Responsibilities:

• Create employee schedules to ensure efficient operations.
• Supervise and train staff to maintain service and professionalism standards.
• Assist in strategic planning, including cost control and inventory management.
• Oversee daily café operations, including opening and closing procedures.
• Handle cash transactions and ensure accurate cash handling.
• Explain and promote products to customers.
• Ensure prompt and attentive customer service.
• Professionally handle customer inquiries and complaints.
• Brew and serve drinks while maintaining high-quality standards.