Outlet Supervisor @ Tealive Labis – Loob Holding Sdn Bhd

The Outlet Supervisor role at Tealive Labis involves managing schedules, supervising staff, and ensuring quality customer service in a café environment. The position requires overseeing daily operations, training employees, and maintaining service standards. Candidates should have at least SPM/O-Level education and relevant experience in a supervisory or customer-facing food and beverage role.

The Supervisor is responsible for creating employee schedules to ensure efficient operations, supervising and training staff to maintain service and professionalism standards, assisting in strategic planning including cost control and inventory management, and overseeing daily cafe operations such as opening and closing procedures and cash handling. The role also involves explaining and promoting products, ensuring prompt and attentive customer service, handling customer inquiries and complaints professionally, brewing and serving drinks, and maintaining high-quality standards by following standard operating procedures.