Outlet Supervisor @ Tealive Taman Pelangi at Loob Holding Sdn Bhd - Johor

The Outlet Supervisor is responsible for overseeing daily operations and ensuring high standards of service and professionalism. This role involves managing staff, inventory, and customer interactions in a fast-paced café environment.

The Outlet Supervisor plays a crucial role in the daily operations of Tealive Taman Pelangi, ensuring that the team delivers exceptional service and maintains product quality. The supervisor will create employee schedules, manage stock, and oversee cash handling while fostering a positive work environment.

Key Responsibilities:

• Create and manage employee schedules to ensure efficient operations.
• Supervise and train staff to uphold service and professionalism standards.
• Assist with strategic planning related to food cost control and stock management.
• Oversee daily café operations, including opening and closing procedures.
• Handle cash transactions and ensure accurate cash handling.
• Manage inventory and stock ordering processes.
• Promote products and ensure prompt customer service.
• Address customer inquiries and complaints professionally.
• Brew and serve high-quality drinks.
• Upsell products to enhance customer experience.