Outlet Supervisor @ Tealive Taman Pelangi – Loob Holding Sdn Bhd

This role involves supervising and training staff to maintain service and professionalism standards, managing daily café operations, and assisting with strategic planning for cost control and inventory. The supervisor is also responsible for ensuring excellent customer service, handling inquiries and complaints, and promoting products. The position requires flexibility in working hours and prior experience in leadership or customer-facing roles is advantageous.

The supervisor is responsible for creating employee schedules to ensure efficient operations and supervising and training staff to maintain service and professionalism standards. The role involves assisting with strategic planning related to food cost control, stock take, and stock ordering, as well as overseeing daily café operations including opening and closing procedures, cash handling, and inventory management. The supervisor also explains and promotes products, ensures prompt and attentive customer service, handles customer inquiries and complaints professionally, brews and serves drinks with high quality standards, and upsells products when possible. Benefits include opportunities for promotion, EPF, EIS, SOCSO, training, overtime, and medical benefits.