Part-Time Customer Happiness Specialist – ZUS COFFEE
Role Summary
The Part-Time Customer Happiness Specialist is responsible for managing customer inquiries and ensuring high levels of satisfaction. This role involves direct interaction with customers through various communication channels, contributing to the overall service excellence of ZUS COFFEE.
Job Description
In this role, you will engage with customers daily, addressing their inquiries and resolving issues through email and live chat. You will work in a dynamic environment that emphasizes teamwork and continuous improvement in customer service standards.
Key Responsibilities:
- Manage customer inquiries through email and live chat.
- Ensure timely responses and resolutions to customer complaints.
- Maintain accurate records of customer interactions.
- Collaborate with colleagues to enhance service standards.
- Stay updated on product knowledge to assist customers effectively.
- Contribute to improving customer service policies and procedures.
- Uphold communication guidelines to ensure consistency in customer interactions.
Job Requirements
At least 1–2 years of experience in customer service.
Familiarity with the F&B industry and coffee knowledge.
Strong computer skills, including proficiency in Excel.
Experience with live chat platforms like Zendesk or Intercom.
Proficiency in English and Bahasa.
Willingness to work shifts, weekends, and public holidays.
Detail-oriented and able to work under pressure.
Quick Info
Company
ZUS COFFEE
Location
Selangor
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Problem-Solving
Communication
Team Collaboration
Time Management
Attention To Detail
Part-Time Customer Happiness Specialist - Frequently Asked Questions
What is the salary for a Part-Time Customer Happiness Specialist at ZUS COFFEE in Selangor?
ZUS COFFEE has not disclosed the salary for this role. Part-Time Customer Happiness Specialist positions in Selangor typically pay RM800–RM5,000 per month, based on the 71 comparable vacancies currently listed on SuperJobs.
Where is this Part-Time Customer Happiness Specialist job located?
This Part-Time Customer Happiness Specialist position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Part-Time Customer Happiness Specialist role?
ZUS COFFEE is looking for At least 1–2 years of experience in customer service.; Familiarity with the F&B industry and coffee knowledge.; Strong computer skills, including proficiency in Excel..
How do I apply for this Part-Time Customer Happiness Specialist job at ZUS COFFEE?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-04.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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