Part – ZUS COFFEE
Role Summary
The Part-Time Customer Happiness Specialist is responsible for managing customer inquiries and ensuring high levels of satisfaction. This role involves direct interaction with customers through various communication channels, contributing to the overall service excellence of ZUS COFFEE.
Job Description
In this role, you will engage with customers daily, addressing their inquiries and resolving issues through email and live chat. You will work in a dynamic environment that emphasizes teamwork and continuous improvement in customer service standards.
Key Responsibilities:
- Manage customer inquiries through email and live chat.
- Ensure timely responses and resolutions to customer complaints.
- Maintain accurate records of customer interactions.
- Collaborate with colleagues to enhance service standards.
- Stay updated on product knowledge to assist customers effectively.
- Contribute to improving customer service policies and procedures.
- Uphold communication guidelines to ensure consistency in customer interactions.
Job Requirements
At least 1–2 years of experience in customer service.
Familiarity with the F&B industry and coffee knowledge.
Strong computer skills, including proficiency in Excel.
Experience with live chat platforms like Zendesk or Intercom.
Proficiency in English and Bahasa.
Willingness to work shifts, weekends, and public holidays.
Detail-oriented and able to work under pressure.
Quick Info
Company
ZUS COFFEE
Location
Selangor
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Problem-Solving
Communication
Team Collaboration
Time Management
Attention To Detail
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