Part-Time Customer Happiness Specialist at ZUS Coffee - Selangor

The Part-Time Customer Happiness Specialist is responsible for managing customer inquiries and ensuring high levels of satisfaction. This role involves direct interaction with customers through various communication channels, contributing to the overall service excellence of ZUS COFFEE.

In this role, you will engage with customers daily, addressing their inquiries and resolving issues through email and live chat. You will work in a dynamic environment that emphasizes teamwork and continuous improvement in customer service standards.

Key Responsibilities:

• Manage customer inquiries through email and live chat.
• Ensure timely responses and resolutions to customer complaints.
• Maintain accurate records of customer interactions.
• Collaborate with colleagues to enhance service standards.
• Stay updated on product knowledge to assist customers effectively.
• Contribute to improving customer service policies and procedures.
• Uphold communication guidelines to ensure consistency in customer interactions.