Penyelia Khidmat Pelanggan – Hogo Shipping (M) Sdn Bhd

The Customer Service Supervisor is responsible for overseeing the order reception and verification process from customers. This role requires effective communication and attention to detail to ensure customer satisfaction and smooth order handling.

As a Customer Service Supervisor, you will engage in daily interactions with customers, ensuring their orders are processed accurately and efficiently. You will collaborate with various teams to maintain a seamless order management process.

Key Responsibilities:

• Receive and verify customer orders promptly.
• Communicate effectively with customers to address inquiries and concerns.
• Coordinate with other teams to ensure smooth order processing.
• Monitor order handling procedures to meet customer requirements.
• Resolve customer issues quickly and effectively.
• Maintain accurate records of customer interactions and orders.
• Train and mentor junior customer service staff.