Personal Banker SAFE ACT, Piedmont Avenue Branch, Officer – Citi
Role Summary
The Personal Banker SAFE ACT is responsible for executing sales and service activities while fostering customer relationships to enhance loyalty. This role impacts the branch's success by managing credit requests and providing coaching to staff, ensuring compliance with Citibank policies.
Job Description
In this role, you will assist in daily operations focused on customer engagement and relationship building within a dynamic banking environment. You will work closely with branch staff and clients to promote services and ensure adherence to regulatory standards.
Key Responsibilities:
- Assist in executing sales and service activities to enhance customer loyalty.
- Manage business credit requests and build referral opportunities.
- Provide coaching and support to branch staff to improve service delivery.
- Educate clients on available banking services and products.
- Ensure compliance with Citibank policies and regulatory requirements.
- Foster strong relationships with customers to drive satisfaction and retention.
- Collaborate with team members to achieve branch goals and objectives.
Job Requirements
0-2 years of relevant experience
Previous banking, retail, or sales experience preferred
NMLS registration; Safe Act compliant
Bachelor's Degree or equivalent experience
Strong written and verbal communication skills
Quick Info
Company
Citi
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Relationship Management
Sales Techniques
Compliance Knowledge
Communication
Team Collaboration
Problem Solving
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