Product Technical Support – CERT ACADEMY SDN BHD

The Product Technical Support is responsible for providing technical assistance and support related to AED services and equipment. This role involves engaging with clients to ensure high-quality service delivery and achieving sales targets.

In this role, you will be actively involved in the day-to-day operations of providing AED-related services, including equipment dispatch and maintenance. You will work closely with clients to address their needs and ensure satisfaction while meeting key performance indicators.

Key Responsibilities:

• Provide AED-related service and equipment dispatch to clients.
• Conduct AED briefings and maintenance services.
• Follow up with existing clients to achieve KPI targets for cold calling.
• Meet KPI targets for AED accessory replacements and upselling products.
• Handle all AED service-related matters with a focus on quality.
• Generate revenue and meet sales targets as per company expectations.
• Provide accurate and complete information to client queries.
• Address customer complaints and provide timely solutions.
• Maintain good collection of payments from clients.
• Keep records of customer interactions and update the company database.