Product Technical Support at Cert Academy Sdn Bhd - Selangor

The Product Technical Support is responsible for providing technical assistance and support related to AED services and equipment. This role involves engaging with clients to ensure high-quality service delivery and achieving sales targets.

In this role, you will be actively involved in the day-to-day operations of providing AED-related services, including equipment dispatch and maintenance. You will work closely with clients to address their needs and ensure satisfaction while meeting key performance indicators.

Key Responsibilities:

• Provide AED-related service and equipment dispatch to clients.
• Conduct AED briefings and maintenance services.
• Follow up with existing clients to achieve KPI targets for cold calling.
• Meet KPI targets for AED accessory replacements and upselling products.
• Handle all AED service-related matters with a focus on quality.
• Generate revenue and meet sales targets as per company expectations.
• Provide accurate and complete information to client queries.
• Address customer complaints and provide timely solutions.
• Maintain good collection of payments from clients.
• Keep records of customer interactions and update the company database.