ProTech Assistant Manager (IT) – MyGENO.com
Role Summary
The ProTech Assistant Manager (IT) is responsible for overseeing the daily operations of ICT infrastructure and Managed Services. This role plays a critical part in ensuring optimal performance and reliability while coordinating project delivery and managing service provisioning.
Job Description
In this role, you will engage in the daily management of ICT operations, collaborating with internal teams and acting as a liaison between clients and stakeholders. You will also provide advanced technical support and monitor service performance to drive operational improvements.
Key Responsibilities:
- Oversee daily operations of ICT infrastructure and Managed Services.
- Coordinate project delivery and manage service provisioning.
- Provide advanced technical support to internal teams and clients.
- Monitor service performance and identify areas for improvement.
- Support staff training initiatives to enhance team capabilities.
- Maintain documentation to ensure compliance with regulatory standards.
- Act as a liaison between clients and stakeholders to facilitate communication.
Job Requirements
Bachelor's degree in IT, Computer Science, or related field.
Proven experience in IT management or a similar role.
Strong understanding of ICT infrastructure and Managed Services.
Familiarity with ITIL or similar frameworks.
Excellent communication and interpersonal skills.
Ability to lead and motivate technical teams.
Quick Info
Company
MyGENO.com
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
ICT Infrastructure Management
Technical Support
Project Management
Communication
Team Leadership
Service Performance Monitoring
Compliance Management
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