re:fresh (Housekeeping) Manager – Marriott International
Marriott International
Education
Role Summary
The re:fresh (Housekeeping) Manager is responsible for overseeing the daily housekeeping and laundry operations, ensuring cleanliness and maintenance of guest, public, and employee areas. This role includes managing staff, coordinating with other departments, maintaining supplies, and supporting guest and employee satisfaction within the operating budget.
Job Description
The re:fresh (Housekeeping) Manager is responsible for overseeing the daily operations of Housekeeping and Laundry, ensuring that guestrooms, public spaces, and employee areas are clean and well maintained. This role involves managing staff, conducting inspections, coordinating with other departments, maintaining supplies, managing departmental costs, and supporting guest and employee satisfaction while adhering to the operating budget.
Job Requirements
Must have a high school diploma or GED and at least 2 years of experience in housekeeping or a related field, OR
Hold a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.
Ability to manage housekeeping operations including communication, scheduling, maintenance coordination, inventory management, and policy compliance.
Capability to manage departmental costs and understand budgetary impacts.
Skills in customer service, including responding to guest complaints and improving service performance.
Experience in human resources activities such as staffing supervision, training, disciplinary procedures, performance appraisal, and hiring support.
Strong communication skills to ensure employees understand expectations and to provide service feedback.
Ability to support and implement training and employee orientation programs.
Commitment to equal opportunity and non-discrimination in the workplace.
Quick Info
Company
Marriott International
Location
Kedah
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Housekeeping Management
Laundry Operations
Inventory Management
Budget Management
Customer Service
Staff Supervision
Training And Development
Communication Skills
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