Reservation Agent – Marriott International

The Reservation Agent is responsible for processing all reservation requests, changes, and cancellations. This role plays a crucial part in ensuring a professional and welcoming guest experience while maximizing revenue for the hotel.

The Reservation Agent engages with guests through various communication channels to fulfill their reservation needs. They work in a dynamic environment, collaborating with team members to provide exceptional service and support.

Key Responsibilities:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Verify availability and explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests from guests.
• Answer questions about property facilities and room accommodations.
• Follow sales techniques to maximize revenue.
• Input data accurately into the reservation system.
• Maintain confidentiality and protect company assets.