Reservation Agent – Marriott International
Role Summary
The Reservation Agent is responsible for processing guest reservation requests, changes, and cancellations while ensuring a professional and welcoming experience. This role involves verifying room availability, explaining policies, accommodating special requests, and maintaining confidentiality following company standards.
Job Description
The Reservation Agent processes all reservation requests, changes, and cancellations received by phone, fax, or mail. They identify guest reservation needs, determine the appropriate room type, verify availability, and explain guarantee, special rate, and cancellation policies to callers. The role involves accommodating and documenting special requests, answering questions about property facilities and room accommodations, following sales techniques to maximize revenue, and inputting data into the reservation system. Additionally, the agent follows company policies, maintains confidentiality, protects company assets, and helps ensure a professional, welcoming guest experience.
Job Requirements
High school diploma or G.E.D. equivalent.
No related work experience is required.
No supervisory experience is required.
Ability to speak clearly and professionally and use appropriate telephone etiquette.
Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Ability to develop and maintain positive working relationships and support team goals.
Compliance with quality assurance expectations and standards.
Ability to follow company policies and procedures, including confidentiality and security requirements.
Willingness to perform other reasonable job duties as requested by Supervisors.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Reservation Management
Customer Service
Telephone Etiquette
Sales Techniques
Data Entry
Policy Compliance
Confidentiality
Teamwork
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