Reservation Sales Agent – Marriott International

The Reservation Sales Agent handles hotel reservation requests, including making changes and cancellations, primarily through phone communication. The role requires managing reservation details, accommodating guest needs, and maintaining professionalism while working within company policies and team environments.

The Reservation Sales Agent processes reservation requests, changes, and cancellations received via phone, fax, or mail. They determine appropriate room types, verify availability, explain policies, accommodate special requests, and use sales techniques to maximize revenue. The role involves managing VIP reservations, inputting data into reservation systems, overseeing room blocks and group bookings, and setting up billing accounts according to policies. Agents also maintain professionalism, confidentiality, and provide excellent guest service following company standards.