Reservation Sales Agent – Marriott International
Role Summary
The Reservation Sales Agent is responsible for processing reservation requests and providing excellent guest service. This role plays a crucial part in maximizing revenue and ensuring guest satisfaction in a fast-paced hospitality environment.
Job Description
The Reservation Sales Agent handles reservation requests, changes, and cancellations through various communication channels. They work in a dynamic team environment, focusing on delivering exceptional service to guests while managing multiple tasks efficiently.
Key Responsibilities:
- Process reservation requests, changes, and cancellations via phone, fax, or mail.
- Determine appropriate room types and verify availability for guests.
- Explain policies and accommodate special requests to enhance guest experience.
- Utilize sales techniques to maximize revenue and manage VIP reservations.
- Input data accurately into reservation systems and oversee room blocks and group bookings.
- Set up billing accounts according to company policies and procedures.
- Maintain professionalism and confidentiality while providing excellent guest service.
Job Requirements
High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
Ability to communicate clearly and professionally.
Ability to maintain confidentiality of proprietary information.
Ability to anticipate and address guests’ service needs.
Ability to work well within a team environment.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Communication
Sales Techniques
Data Entry
Customer Service
Team Collaboration
Problem Solving
Attention To Detail
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