Reservation Sales Agent at Marriott International - Kuala Lumpur

The Reservation Sales Agent is responsible for processing reservation requests and providing excellent guest service. This role plays a crucial part in maximizing revenue and ensuring guest satisfaction in a fast-paced hospitality environment.

The Reservation Sales Agent handles reservation requests, changes, and cancellations through various communication channels. They work in a dynamic team environment, focusing on delivering exceptional service to guests while managing multiple tasks efficiently.

Key Responsibilities:

• Process reservation requests, changes, and cancellations via phone, fax, or mail.
• Determine appropriate room types and verify availability for guests.
• Explain policies and accommodate special requests to enhance guest experience.
• Utilize sales techniques to maximize revenue and manage VIP reservations.
• Input data accurately into reservation systems and oversee room blocks and group bookings.
• Set up billing accounts according to company policies and procedures.
• Maintain professionalism and confidentiality while providing excellent guest service.