Reservations Agent – Marriott International

The Reservations Agent handles reservation requests, changes, and cancellations through various communication channels while ensuring professionalism and adherence to company policies. The role involves assisting guests with their reservation needs and maintaining good communication with guests and coworkers.

The Reservations Agent is responsible for processing all reservation requests, changes, and cancellations received via phone, fax, or mail. The role involves identifying guest reservation needs, determining the appropriate room type, verifying availability and rates, explaining policies, accommodating special requests, and providing information about property facilities and services. The agent also follows company policies and quality standards while maintaining professional communication and relationships with guests and coworkers.