Reservations Agent – Marriott International
Role Summary
The Reservations Agent is responsible for processing all reservation requests, changes, and cancellations. This role plays a crucial part in ensuring guest satisfaction by accurately managing reservations and providing excellent customer service.
Job Description
As a Reservations Agent, you will engage with guests through various communication channels to handle their reservation needs. You will work in a dynamic environment that emphasizes teamwork and adherence to company standards.
Key Responsibilities:
- Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
- Identify guest reservation needs and determine the appropriate room type.
- Verify availability and rates for requested accommodations.
- Explain policies and accommodate special requests from guests.
- Provide information about property facilities and services.
- Maintain professional communication and relationships with guests and coworkers.
- Follow company policies and quality standards in all interactions.
Job Requirements
High school diploma or G.E.D. equivalent.
No related work experience required.
Strong communication skills to speak clearly and professionally.
Ability to handle guest concerns and escalate issues properly.
Commitment to complying with quality assurance standards.
Quick Info
Company
Marriott International
Location
Putrajaya
Salary
—
Skills Required
6 skills
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Required Skills
Communication
Customer Service
Problem Solving
Attention To Detail
Teamwork
Time Management
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