Role Summary
The Reservations Manager is responsible for leading the reservations sales team to maximize revenue and drive customer loyalty. This role involves overseeing daily sales operations and ensuring exceptional service standards are consistently met.
Job Description
As a Reservations Manager at Le Méridien Kota Kinabalu, you will engage in day-to-day operations that include managing the reservations sales team and monitoring market trends. You will also be involved in contract negotiations and staff training to enhance service delivery.
Key Responsibilities:
- Lead the reservations sales team to achieve revenue targets.
- Solicit new business opportunities to expand the customer base.
- Monitor market trends and competitor activities to inform strategy.
- Manage daily sales operations, including contract negotiations.
- Oversee staff training and development to ensure high service standards.
- Create labor schedules to optimize team performance.
- Handle guest complaints and ensure customer satisfaction.
Job Requirements
High school diploma or a 2-year degree in Business, Marketing, or Hotel Management.
At least 2 years of experience in sales, marketing, guest services, or front desk operations.
Strong negotiating skills and creative selling techniques.
Deep understanding of market trends and competitor analysis.
Proficiency in managing staff performance and training.
Quick Info
Company
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Location
Sabah
Salary
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Incentive / Bonus
Performance-based incentives available according to company policy.
Skills Required
7 skills
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Required Skills
Sales Management
Customer Service
Negotiation
Market Analysis
Team Leadership
Communication
Problem Solving
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