Reservations Supervisor – Marriott International

The Reservations Supervisor manages room bookings and guest needs while overseeing reservation accuracy and group market codes. The role includes training and supervising staff, ensuring policy compliance, and maintaining positive guest and team relationships.

The Reservations Supervisor oversees the accuracy of room blocks, reservations, and group market codes. They communicate company values to new employees, review and implement new procedures, and process reservation requests received by various means. The role involves identifying guest needs, verifying room availability, explaining policies, accommodating special requests, and following sales techniques to maximize revenue. The supervisor also assists in training, scheduling, counseling, and coaching employees while ensuring compliance with company policies, maintaining confidentiality, and protecting company assets. They serve as a role model, address guest concerns, and maintain positive working relationships within the team.