Reservations Supervisor at Marriott International - Kuala Lumpur

The Reservations Supervisor is responsible for overseeing the accuracy of room blocks, reservations, and group market codes. This role plays a crucial part in ensuring guest satisfaction and maximizing revenue through effective communication and team management.

The Reservations Supervisor manages daily operations related to reservations, ensuring that all requests are processed accurately and efficiently. They work closely with team members to maintain high standards of service and compliance with company policies.

Key Responsibilities:

• Oversee the accuracy of room blocks and reservations.
• Communicate company values and procedures to new employees.
• Process reservation requests received through various channels.
• Identify guest needs and verify room availability.
• Explain policies and accommodate special requests.
• Follow sales techniques to maximize revenue.
• Assist in training, scheduling, and coaching employees.
• Address guest concerns and maintain positive team relationships.