Reservations Supervisor – Marriott International
Role Summary
The Reservations Supervisor is responsible for overseeing the accuracy of room blocks, reservations, and group market codes. This role plays a crucial part in ensuring a seamless reservation process and enhancing guest satisfaction at Sheraton Kota Kinabalu.
Job Description
The Reservations Supervisor at Sheraton Kota Kinabalu manages daily operations related to room reservations and guest requests in a dynamic hospitality environment. This position requires effective communication and teamwork to ensure compliance with company policies and to maintain a welcoming atmosphere for guests.
Key Responsibilities:
- Oversee the accuracy of room blocks and reservations.
- Process all reservation requests received by phone, fax, or mail.
- Verify room availability and rates for guests.
- Accommodate special requests from guests.
- Communicate company values to new employees.
- Assist in training and motivating staff.
- Act as a point of contact for guest issues.
- Support billing account setups.
- Maximize revenue using effective sales techniques.
Job Requirements
High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.
At least 1 year of supervisory experience.
Ability to communicate clearly and professionally.
Ability to handle guest requests and issues effectively.
Capability to work as part of a team and motivate others.
Ability to maintain confidentiality and protect company assets.
Quick Info
Company
Marriott International
Location
Sabah
Salary
—
Skills Required
6 skills
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Required Skills
Communication
Teamwork
Problem-Solving
Customer Service
Time Management
Attention To Detail
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