Reservations Supervisor - Sheraton Kota Kinabalu at Marriott International - Sabah

The Reservations Supervisor is responsible for overseeing the accuracy of room blocks, reservations, and group market codes. This role plays a crucial part in ensuring a seamless reservation process and enhancing guest satisfaction at Sheraton Kota Kinabalu.

The Reservations Supervisor at Sheraton Kota Kinabalu manages daily operations related to room reservations and guest requests in a dynamic hospitality environment. This position requires effective communication and teamwork to ensure compliance with company policies and to maintain a welcoming atmosphere for guests.

Key Responsibilities:

• Oversee the accuracy of room blocks and reservations.
• Process all reservation requests received by phone, fax, or mail.
• Verify room availability and rates for guests.
• Accommodate special requests from guests.
• Communicate company values to new employees.
• Assist in training and motivating staff.
• Act as a point of contact for guest issues.
• Support billing account setups.
• Maximize revenue using effective sales techniques.