Reservations Supervisor – Marriott International

The Reservations Supervisor at Sheraton Kota Kinabalu leads a team responsible for managing room reservations and ensuring accurate booking processes. The role involves handling guest requests, supporting staff training, and maintaining compliance with company policies.

The Reservations Supervisor at Sheraton Kota Kinabalu is responsible for overseeing the accuracy of room blocks, reservations, and group market codes. This role involves processing all reservation requests received by phone, fax, or mail, verifying room availability and rates, and accommodating special requests. The supervisor also communicates company values to new employees, assists in training and motivating staff, and ensures compliance with company policies and procedures. They act as a point of contact for guest issues, support billing account setups, and work to maximize revenue using sales techniques while maintaining a professional and welcoming environment.