Residences Concierge – Marriott International

The Residences Concierge assists residence owners and guests by responding to requests for information, services, and special arrangements. The role includes coordinating with various departments, ensuring visitor access, and maintaining professional standards while delivering service excellence at a luxury property.

The Residences Concierge responds to requests from residence owners and their guests for information, special arrangements, or services such as transportation and reservations. This role involves making arrangements or identifying appropriate providers, addressing unique needs, and ensuring visitor access is properly authorized and recorded. The concierge also provides information about the property and surrounding amenities, coordinates with other departments for guest services, assists with scheduling and valet services, and performs lobby ambassador duties. Maintaining professional standards and upholding company policies, including the highest standards of service excellence, are key aspects of the role.