Room Controller – Marriott International
Role Summary
The Room Controller is responsible for assigning rooms according to guest requests and preferences whenever possible. This role plays a crucial part in ensuring a smooth check-in process and enhancing guest satisfaction in a dynamic hospitality environment.
Job Description
In this role, the Room Controller manages room assignments, pre-registers guests, and coordinates with various departments to ensure a seamless experience for arriving guests. The position requires attention to detail and a commitment to maintaining high standards of service.
Key Responsibilities:
- Assign rooms based on guest requests and preferences.
- Pre-register guests and organize check-in for arriving groups.
- Manage room reservations and cancellations efficiently.
- Review and verify out-of-order rooms.
- Adjust guest billing and process check-ins and check-outs.
- Secure valid payment and run daily reports.
- Follow up with guests to ensure satisfaction and relay messages.
Job Requirements
High school diploma or G.E.D. equivalent.
Less than 1-year related work experience.
Ability to stand, sit, or walk for extended periods of time.
Professional communication skills, including clear verbal and written language.
Ability to maintain confidentiality of proprietary information.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Room Management
Customer Service
Communication
Problem Solving
Attention To Detail
Team Collaboration
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