Room Controller at Marriott International - Kuala Lumpur

The Room Controller is responsible for assigning rooms according to guest requests and preferences whenever possible. This role plays a crucial part in ensuring a smooth check-in process and enhancing guest satisfaction in a dynamic hospitality environment.

In this role, the Room Controller manages room assignments, pre-registers guests, and coordinates with various departments to ensure a seamless experience for arriving guests. The position requires attention to detail and a commitment to maintaining high standards of service.

Key Responsibilities:

• Assign rooms based on guest requests and preferences.
• Pre-register guests and organize check-in for arriving groups.
• Manage room reservations and cancellations efficiently.
• Review and verify out-of-order rooms.
• Adjust guest billing and process check-ins and check-outs.
• Secure valid payment and run daily reports.
• Follow up with guests to ensure satisfaction and relay messages.