Room Controller – Marriott International

The Room Controller is responsible for managing guest check-ins, room assignments, and related administrative tasks. This role involves coordinating with guests and other departments to ensure smooth reservation and billing processes while maintaining company standards and confidentiality.

The Room Controller is responsible for assigning rooms according to guest requests and preferences whenever possible. This role includes tasks such as pre-registering guests, organizing check-in and pre-registration for arriving groups, managing room reservations and cancellations, reviewing out-of-order rooms, verifying and adjusting guest billing, and processing guest check-ins and check-outs. The position also involves securing valid payment, running daily reports, following up with guests to ensure satisfaction, receiving and relaying messages, and coordinating with other departments to support team goals. The Room Controller must comply with company policies and quality assurance standards while maintaining confidentiality and a professional appearance.