Rooms Controller – Marriott International

The Rooms Controller role involves managing room assignments and guest check-ins based on specific requests and preferences. The position requires coordinating reservation details, handling guest communication, and supporting the hotel's operational policies and team objectives.

The Rooms Controller is responsible for assigning rooms based on guest requests and preferences, pre-registering designated guests, and preparing key packets. This role involves organizing and coordinating check-in and pre-registration procedures for arriving groups, confirming reservations and cancellations, reviewing room statuses daily, verifying billing, and processing all guest check-ins and check-outs. The Rooms Controller also handles communication among staff and guests, ensures compliance with company policies, and supports team goals while maintaining professional demeanor and appearance.