Rooms Controller – Marriott International
Role Summary
The Rooms Controller is responsible for managing room assignments based on guest requests and preferences. This role plays a crucial part in ensuring a smooth check-in process and enhancing guest satisfaction in a dynamic hospitality environment.
Job Description
In this role, you will oversee the organization and coordination of check-in and pre-registration procedures for arriving guests, ensuring that all requests are met efficiently. You will also be responsible for maintaining communication between staff and guests while adhering to company policies.
Key Responsibilities:
- Assign rooms based on guest requests and preferences.
- Pre-register designated guests and prepare key packets.
- Organize and coordinate check-in and pre-registration procedures for arriving groups.
- Confirm reservations and cancellations as needed.
- Review room statuses daily and verify billing accuracy.
- Process all guest check-ins and check-outs efficiently.
- Handle communication among staff and guests to ensure a seamless experience.
Job Requirements
High school diploma or G.E.D. equivalent.
Strong communication skills with professional language usage.
Ability to handle guest requests and service needs effectively.
Willingness to comply with company policies and maintain confidentiality.
Ability to work collaboratively with other departments.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Room Management
Guest Services
Communication
Problem Solving
Team Collaboration
Attention To Detail
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