Rooms Controller – Marriott International

The Rooms Controller is responsible for managing room assignments, guest check-in and pre-registration procedures, and coordinating with other departments to ensure guest satisfaction. This role involves handling reservations, billing verification, and maintaining company policies while assisting guests in a professional manner.

The Rooms Controller is responsible for assigning rooms according to guest requests and preferences, pre-registering designated guests, and preparing key packets. The role includes organizing and coordinating check-in and pre-registration procedures for groups, managing room requests and changes, confirming reservations and cancellations, reviewing out-of-order rooms, verifying billing, and ensuring secure payment. The position requires following company policies, maintaining professional appearance, assisting guests, and coordinating with other departments to ensure guest satisfaction.