S&C GN Song Practice | Google CCAI Analyst – Accenture Malaysia

The S&C GN Song Practice | Google CCAI Analyst is responsible for addressing customer-facing challenges across sales, service, and marketing to drive business transformation. This role involves collaboration with clients to enhance business performance through innovative customer experience solutions using Google Customer Engagement Suite products.

In this role, you will work as part of the SONG consulting team, focusing on designing, building, and implementing strategies that align with Accenture Strategy & Consulting's Customer, Sales & Service practice. You will engage in various activities, including driving design thinking workshops and participating in pre-sales initiatives to promote customer experience management.

Key Responsibilities:

• Collaborate with clients to design and implement customer experience solutions.
• Drive design thinking workshops to enhance customer engagement strategies.
• Conduct CX management capability assessments to identify improvement areas.
• Participate in pre-sales activities to support business development efforts.
• Shape Gen AI implementation strategies focused on delivering business value.
• Provide expertise in Google Customer Engagement Suite products and solutions.
• Work with business stakeholders to understand and address their unique requirements.