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S&C GN Song Practice | Google CCAI Specialist at Accenture Malaysia - Kuala Lumpur

Accenture Malaysia
Kuala Lumpur
Salary: Undisclosed

Role Summary

The Google CCAI Specialist is responsible for addressing customer-facing challenges across sales, service, and marketing functions. This role involves collaborating with clients and internal teams to drive transformation and enhance customer experience using Google Customer Engagement Suite products and Gen AI technologies.

Job Description

In this role, you will work within the SONG practice team, focusing on designing, building, and implementing strategies to improve business performance. You will engage in hands-on consulting and technical engagement to deliver innovative solutions.

Key Responsibilities:

  • Design customer experience solutions using Google CES contact center products and Google Gen AI product suite.
  • Conduct design thinking workshops to shape Gen AI implementation strategies focused on business value.
  • Perform customer experience management capability assessments and co-create roadmaps for advanced CX capabilities.
  • Understand business requirements with a focus on customer experience in CX design.
  • Anticipate scenarios and questions from diverse client teams across functional areas.
  • Collaborate with technical Google teams and developers to translate user requirements into final products.
  • Work with Accenture and client teams on Contact Center as a Service migration.

Job Requirements

Bachelor's degree in a relevant field.

Experience in customer experience management.

Familiarity with Google CES and Gen AI products.

Strong analytical and problem-solving skills.

Excellent communication and collaboration abilities.

S&C GN Song Practice | Google CCAI Specialist - Frequently Asked Questions

What is the salary for a S&C GN Song Practice | Google CCAI Specialist at Accenture Malaysia in Kuala Lumpur?

Accenture Malaysia has not disclosed the salary for this role. S&C GN Song Practice | Google CCAI Specialist positions in Kuala Lumpur typically pay RM3,000–RM3,000 per month, based on the 257 comparable vacancies currently listed on SuperJobs.

Where is this S&C GN Song Practice | Google CCAI Specialist job located?

This S&C GN Song Practice | Google CCAI Specialist position is based in Kuala Lumpur, Malaysia. This role is fully on-site.

What qualifications do I need for this S&C GN Song Practice | Google CCAI Specialist role?

Accenture Malaysia is looking for Bachelor's degree in a relevant field.; Experience in customer experience management.; Familiarity with Google CES and Gen AI products..

How do I apply for this S&C GN Song Practice | Google CCAI Specialist job at Accenture Malaysia?

Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-29.

Quick Info

Company

Accenture Malaysia

Location

Kuala Lumpur

Salary

Undisclosed

Skills Required

7 skills

Click to submit your application

Required Skills

Customer Experience ManagementGoogle CESGen AI TechnologiesDesign ThinkingAgile DeliveryCollaborationAnalytical Skills

S&C GN Song Practice | Google CCAI Specialist Salary at Accenture Malaysia

Accenture Malaysia has not disclosed the salary for this role. S&C GN Song Practice | Google CCAI Specialist positions in Kuala Lumpur typically pay RM3,000–RM3,000 per month, based on the 257 comparable vacancies currently listed on SuperJobs.

How to Apply for This S&C GN Song Practice | Google CCAI Specialist Role

  1. Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
  2. Upload your CV once and answer any screening questions Accenture Malaysia asks. Your profile is reused for every application after this one.
  3. Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-29, so apply early.

Application Tips

  • Ensure your resume highlights relevant skills and experience
  • Tailor your application to match the role requirements
  • Double-check all information before submitting
  • Submit your application as soon as possible to increase your chances

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