Senior Customer Success Engineer at Veeam - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 3 June 2026 and has passed its 30-day listing period. See open Customer Service jobs.
Role Summary
The Senior Customer Success Engineer is responsible for driving long-term customer outcomes across the Veeam Data Platform. This role requires a blend of technical expertise and soft skills to maximize customer success and ensure effective onboarding, adoption, and optimization.
Job Description
In this role, you will engage with customers daily to understand their needs and provide tailored solutions that enhance their experience with Veeam products. You will proactively identify risks and opportunities to ensure customer satisfaction and success.
Key Responsibilities:
- Lead onboarding processes for new customers.
- Drive product adoption and optimization initiatives.
- Proactively identify churn risks and develop mitigation strategies.
- Conduct recovery simulations and disaster recovery assessments.
- Provide quarterly resilience reporting to measure customer value.
- Identify migration and upsell opportunities within existing accounts.
- Collaborate with cross-functional teams to enhance customer experience.
Job Requirements
Bachelor's degree in a relevant field.
Experience with Veeam products or similar technologies.
Strong understanding of disaster recovery and resilience principles.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team environment.
Senior Customer Success Engineer - Frequently Asked Questions
What is the salary for a Senior Customer Success Engineer at Veeam in Kuala Lumpur?
Veeam has not disclosed the salary for this role.
Where is this Senior Customer Success Engineer job located?
This Senior Customer Success Engineer position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Senior Customer Success Engineer role?
Veeam is looking for Bachelor's degree in a relevant field.; Experience with Veeam products or similar technologies.; Strong understanding of disaster recovery and resilience principles..
How do I apply for this Senior Customer Success Engineer job at Veeam?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Veeam
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Required Skills
Senior Customer Success Engineer Salary at Veeam
Veeam has not disclosed the salary for this role.
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