Senior Customer Success Engineer – Veeam
Role Summary
The Senior Customer Success Engineer is responsible for driving long-term customer outcomes across the Veeam Data Platform. This role requires a blend of technical expertise and soft skills to maximize customer success and ensure effective onboarding, adoption, and optimization.
Job Description
In this role, you will engage with customers daily to understand their needs and provide tailored solutions that enhance their experience with Veeam products. You will proactively identify risks and opportunities to ensure customer satisfaction and success.
Key Responsibilities:
- Lead onboarding processes for new customers.
- Drive product adoption and optimization initiatives.
- Proactively identify churn risks and develop mitigation strategies.
- Conduct recovery simulations and disaster recovery assessments.
- Provide quarterly resilience reporting to measure customer value.
- Identify migration and upsell opportunities within existing accounts.
- Collaborate with cross-functional teams to enhance customer experience.
Job Requirements
Bachelor's degree in a relevant field.
Experience with Veeam products or similar technologies.
Strong understanding of disaster recovery and resilience principles.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team environment.
Quick Info
Company
Veeam
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Technical Understanding
Customer Engagement
Disaster Recovery Expertise
Problem Solving
Collaboration
Communication
Organizational Skills
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