Senior Customer Success Engineer – Veeam
Role Summary
The Senior Customer Success Engineer at Veeam is responsible for driving long-term customer outcomes through onboarding, adoption, and optimization of Veeam products, while leveraging technical expertise in disaster recovery and resilience.
Job Description
The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value.
Quick Info
Company
Veeam
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Collaboration
Organization
Technical Understanding
Customer Success
Disaster Recovery Expertise
Communication
Problem-Solving
Proactive Identification
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