Senior Executive - Alternative Channels (E-Services) at Hong Leong Bank - Selangor
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Services Operations Employee jobs.
Role Summary
The Senior Executive - Alternative Channels (E-Services) is responsible for managing and resolving customer inquiries across Hong Leong’s online channels. This role plays a crucial part in enhancing the digital banking experience by ensuring efficient and customer-focused e-service interactions.
Job Description
In this role, the Senior Executive will engage with customers through various online platforms, addressing their inquiries and ensuring a seamless experience. The work environment is dynamic, requiring quick thinking and a commitment to customer satisfaction.
Key Responsibilities:
- Manage customer inquiries through online channels with precision.
- Resolve issues efficiently while maintaining a customer-first approach.
- Identify service gaps and advocate for process improvements.
- Collaborate with cross-functional teams to enhance digital services.
- Monitor and analyze customer feedback to drive improvements.
- Train and mentor junior staff on e-service protocols.
- Ensure compliance with company policies and procedures.
Job Requirements
Malaysian citizen.
Bachelor’s Degree in any discipline.
At least 2 years of intensive Customer Service experience required for those without Banking/Call Center experience.
Exceptional written and verbal communication skills.
Ability to work on Public Holidays as required.
Senior Executive - Alternative Channels (E-Services) - Frequently Asked Questions
What is the salary for a Senior Executive - Alternative Channels (E-Services) at Hong Leong Bank in Selangor?
Hong Leong Bank has not disclosed the salary for this role. Senior Executive - Alternative Channels (E-Services) positions in Selangor typically pay RM750–RM10,000 per month, based on the 57 comparable vacancies currently listed on SuperJobs.
Where is this Senior Executive - Alternative Channels (E-Services) job located?
This Senior Executive - Alternative Channels (E-Services) position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Senior Executive - Alternative Channels (E-Services) role?
Hong Leong Bank is looking for Malaysian citizen.; Bachelor’s Degree in any discipline.; At least 2 years of intensive Customer Service experience required for those without Banking/Call Center experience..
How do I apply for this Senior Executive - Alternative Channels (E-Services) job at Hong Leong Bank?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Hong Leong Bank
Location
Selangor
Salary
Undisclosed
Skills Required
6 skills
Required Skills
Senior Executive - Alternative Channels (E-Services) Salary at Hong Leong Bank
Hong Leong Bank has not disclosed the salary for this role. Senior Executive - Alternative Channels (E-Services) positions in Selangor typically pay RM750–RM10,000 per month, based on the 57 comparable vacancies currently listed on SuperJobs.
How to Apply for Similar Senior Executive - Alternative Channels (E-Services) Roles
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