Senior Executive – Hong Leong Bank
Role Summary
The Senior Executive - Alternative Channels (E-Services) is responsible for managing and resolving customer inquiries across Hong Leong’s online channels. This role plays a crucial part in enhancing the digital banking experience by ensuring efficient and customer-focused e-service interactions.
Job Description
In this role, the Senior Executive will engage with customers through various online platforms, addressing their inquiries and ensuring a seamless experience. The work environment is dynamic, requiring quick thinking and a commitment to customer satisfaction.
Key Responsibilities:
- Manage customer inquiries through online channels with precision.
- Resolve issues efficiently while maintaining a customer-first approach.
- Identify service gaps and advocate for process improvements.
- Collaborate with cross-functional teams to enhance digital services.
- Monitor and analyze customer feedback to drive improvements.
- Train and mentor junior staff on e-service protocols.
- Ensure compliance with company policies and procedures.
Job Requirements
Malaysian citizen.
Bachelor’s Degree in any discipline.
At least 2 years of intensive Customer Service experience required for those without Banking/Call Center experience.
Exceptional written and verbal communication skills.
Ability to work on Public Holidays as required.
Quick Info
Company
Hong Leong Bank
Location
Selangor
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Problem Solving
Communication
Analytical Thinking
Team Collaboration
Process Improvement
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