Senior Network Analyst – Transaction Network Services
Role Summary
The Senior Network Analyst resolves escalated technical incidents, troubleshoots complex network issues, and collaborates with teams to enhance service quality and availability.
Job Description
The Senior Network Analyst is responsible for resolving escalated technical incidents and complex troubleshooting within the NOC. This role involves preventing recurring issues, identifying service trends, and acting as a primary technical contact for key customers. The analyst will collaborate with various teams to ensure high availability and continuous improvement of network services.
Job Requirements
Provide escalated technical support for L1 tickets.
Troubleshoot complex network faults including circuits and routing.
Own incidents through to resolution with clear communication.
Collaborate with Level 2/3 Engineering and Service Management.
Identify and manage service trends and risks.
Mentor junior team members and share knowledge.
Quick Info
Company
Transaction Network Services
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Network Troubleshooting
Incident Management
MPLS
Routing
Technical Analysis
Customer Communication
Problem Management
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