Helpdesk Support Specialist at Transaction Network Services - Kuala Lumpur
Role Summary
The Helpdesk Support Specialist is responsible for providing first line support for TNS's payment processing products. This role operates in a dynamic 24x7 shift environment, addressing customer inquiries and collaborating with support teams to resolve complex issues.
Job Description
As a Helpdesk Support Specialist, you will engage in daily interactions with customers, ensuring their inquiries are addressed promptly and effectively. You will work in a fast-paced environment, executing documented processes and collaborating with various teams to enhance service delivery.
Key Responsibilities:
- Provide first line support for payment processing products.
- Address customer inquiries and resolve issues efficiently.
- Execute documented processes for service requests.
- Collaborate with other support teams for complex issues.
- Maintain accurate documentation of customer interactions.
- Monitor and escalate unresolved issues as necessary.
- Participate in training and development sessions to enhance skills.
Job Requirements
Customer-oriented with strong communication skills.
Ability to work in a 24x7 shift rotation.
Experience in helpdesk or technical support roles.
Familiarity with payment processing systems.
Problem-solving skills to address customer issues.
Quick Info
Company
Transaction Network Services
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Technical Support
Team Collaboration
Documentation
Helpdesk Support Specialist Salary at Transaction Network Services
Transaction Network Services has not disclosed the salary for this role. Helpdesk Support Specialist positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
How to Apply for This Helpdesk Support Specialist Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Transaction Network Services asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-18, so apply early.
Helpdesk Support Specialist - Frequently Asked Questions
What is the salary for a Helpdesk Support Specialist at Transaction Network Services in Kuala Lumpur?
Transaction Network Services has not disclosed the salary for this role. Helpdesk Support Specialist positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this Helpdesk Support Specialist job located?
This Helpdesk Support Specialist position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Helpdesk Support Specialist role?
Transaction Network Services is looking for Customer-oriented with strong communication skills.; Ability to work in a 24x7 shift rotation.; Experience in helpdesk or technical support roles..
How do I apply for this Helpdesk Support Specialist job at Transaction Network Services?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-18.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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