Helpdesk Support Specialist at Transaction Network Services - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 8 June 2026 and has passed its 30-day listing period. See open Social Media Specialist jobs.
Role Summary
The Helpdesk Support Specialist is responsible for providing first line support for TNS's payment processing products. This role operates in a dynamic 24x7 shift environment, addressing customer inquiries and collaborating with support teams to resolve complex issues.
Job Description
As a Helpdesk Support Specialist, you will engage in daily interactions with customers, ensuring their inquiries are addressed promptly and effectively. You will work in a fast-paced environment, executing documented processes and collaborating with various teams to enhance service delivery.
Key Responsibilities:
- Provide first line support for payment processing products.
- Address customer inquiries and resolve issues efficiently.
- Execute documented processes for service requests.
- Collaborate with other support teams for complex issues.
- Maintain accurate documentation of customer interactions.
- Monitor and escalate unresolved issues as necessary.
- Participate in training and development sessions to enhance skills.
Job Requirements
Customer-oriented with strong communication skills.
Ability to work in a 24x7 shift rotation.
Experience in helpdesk or technical support roles.
Familiarity with payment processing systems.
Problem-solving skills to address customer issues.
Helpdesk Support Specialist - Frequently Asked Questions
What is the salary for a Helpdesk Support Specialist at Transaction Network Services in Kuala Lumpur?
Transaction Network Services has not disclosed the salary for this role. Helpdesk Support Specialist positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
Where is this Helpdesk Support Specialist job located?
This Helpdesk Support Specialist position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Helpdesk Support Specialist role?
Transaction Network Services is looking for Customer-oriented with strong communication skills.; Ability to work in a 24x7 shift rotation.; Experience in helpdesk or technical support roles..
How do I apply for this Helpdesk Support Specialist job at Transaction Network Services?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Transaction Network Services
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Required Skills
Helpdesk Support Specialist Salary at Transaction Network Services
Transaction Network Services has not disclosed the salary for this role. Helpdesk Support Specialist positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
How to Apply for Similar Helpdesk Support Specialist Roles
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