Helpdesk Support Specialist – Transaction Network Services
Role Summary
Provide first line support for payment processing inquiries in a 24x7 environment, executing documented processes and collaborating with teams for complex issues while ensuring customer satisfaction.
Job Description
As a Helpdesk Support Specialist, you will provide first line support for TNS's payment processing products, working in a 24x7 shift rotation. Your role includes addressing customer inquiries, executing documented processes for service requests, and collaborating with other support teams for complex issues.
Job Requirements
Customer-oriented with strong communication skills
Ability to work in a 24x7 shift rotation
Experience in helpdesk or technical support roles
Familiarity with payment processing systems
Problem-solving skills to address customer issues
Ability to document and follow processes
Team player with a collaborative mindset
Quick Info
Company
Transaction Network Services
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Service
Technical Support
Payment Processing
Problem-Solving
Documentation
Teamwork
Communication
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