Helpdesk Support Specialist – Transaction Network Services
Role Summary
The Helpdesk Support Specialist is responsible for providing first line support for TNS's payment processing products. This role operates in a dynamic 24x7 shift environment, addressing customer inquiries and collaborating with support teams to resolve complex issues.
Job Description
As a Helpdesk Support Specialist, you will engage in daily interactions with customers, ensuring their inquiries are addressed promptly and effectively. You will work in a fast-paced environment, executing documented processes and collaborating with various teams to enhance service delivery.
Key Responsibilities:
- Provide first line support for payment processing products.
- Address customer inquiries and resolve issues efficiently.
- Execute documented processes for service requests.
- Collaborate with other support teams for complex issues.
- Maintain accurate documentation of customer interactions.
- Monitor and escalate unresolved issues as necessary.
- Participate in training and development sessions to enhance skills.
Job Requirements
Customer-oriented with strong communication skills.
Ability to work in a 24x7 shift rotation.
Experience in helpdesk or technical support roles.
Familiarity with payment processing systems.
Problem-solving skills to address customer issues.
Quick Info
Company
Transaction Network Services
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Technical Support
Team Collaboration
Documentation
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