Service Desk Agent Indonesia Speaker – Accenture Malaysia
Accenture Malaysia
Technology-Hardware
Role Summary
The Service Desk Agent Indonesia Speaker provides technical support to customers through phone, email, or chat in a 24x7 environment. The role involves diagnosing and resolving technical issues, escalating as needed, and delivering customer service in Indonesian.
Job Description
The Service Desk Agent Indonesia Speaker serves as the initial point of contact for customers seeking technical support via phone, email, or chat. This role supports customers by diagnosing and resolving technical issues, escalating complex problems to higher support levels, and ensuring high-quality customer service within a 24x7 support environment.
Job Requirements
Ability to communicate effectively in Indonesian.
Basic technical knowledge to diagnose and resolve hardware, software, and network issues.
Skills in using remote support tools.
Capability to document support requests and resolutions accurately.
Willingness to work in a 24x7 support schedule including weekends.
Customer service orientation and the ability to educate customers on best practices.
Ability to follow escalation procedures and work collaboratively with higher-level support teams.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Technical Support
Customer Service
Technical Troubleshooting
Remote Support Tools
Documentation
Communication Skills
Problem Escalation
Team Collaboration
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