Service Desk Agent Indonesia Speaker – Accenture Malaysia
Role Summary
The Service Desk Agent Indonesia Speaker is responsible for providing initial technical support to customers. This role operates within a dynamic 24x7 support environment, ensuring high-quality service and effective issue resolution.
Job Description
As a Service Desk Agent, you will engage with customers through phone, email, or chat to diagnose and resolve technical issues. You will escalate complex problems to higher support levels while maintaining a focus on customer satisfaction.
Key Responsibilities:
- Serve as the first point of contact for customers seeking technical support.
- Diagnose and resolve hardware, software, and network issues.
- Utilize remote support tools to assist customers effectively.
- Document support requests and resolutions accurately.
- Educate customers on best practices for technical issues.
- Follow escalation procedures for complex problems.
- Collaborate with higher-level support teams to ensure issue resolution.
Job Requirements
Ability to communicate effectively in Indonesian.
Basic technical knowledge in IT support.
Willingness to work in a 24x7 support schedule.
Strong customer service orientation.
Experience in using remote support tools.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Technical Support
Customer Service
Problem Solving
Communication
Documentation
Team Collaboration
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