Service Desk Agent Indonesia Speaker at Accenture Malaysia - Kuala Lumpur
Role Summary
The Service Desk Agent Indonesia Speaker is responsible for providing initial technical support to customers. This role operates within a dynamic 24x7 support environment, ensuring high-quality service and effective issue resolution.
Job Description
As a Service Desk Agent, you will engage with customers through phone, email, or chat to diagnose and resolve technical issues. You will escalate complex problems to higher support levels while maintaining a focus on customer satisfaction.
Key Responsibilities:
- Serve as the first point of contact for customers seeking technical support.
- Diagnose and resolve hardware, software, and network issues.
- Utilize remote support tools to assist customers effectively.
- Document support requests and resolutions accurately.
- Educate customers on best practices for technical issues.
- Follow escalation procedures for complex problems.
- Collaborate with higher-level support teams to ensure issue resolution.
Job Requirements
Ability to communicate effectively in Indonesian.
Basic technical knowledge in IT support.
Willingness to work in a 24x7 support schedule.
Strong customer service orientation.
Experience in using remote support tools.
Service Desk Agent Indonesia Speaker - Frequently Asked Questions
What is the salary for a Service Desk Agent Indonesia Speaker at Accenture Malaysia in Kuala Lumpur?
Accenture Malaysia has not disclosed the salary for this role. Service Desk Agent Indonesia Speaker positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this Service Desk Agent Indonesia Speaker job located?
This Service Desk Agent Indonesia Speaker position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Service Desk Agent Indonesia Speaker role?
Accenture Malaysia is looking for Ability to communicate effectively in Indonesian.; Basic technical knowledge in IT support.; Willingness to work in a 24x7 support schedule..
How do I apply for this Service Desk Agent Indonesia Speaker job at Accenture Malaysia?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-29.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Service Desk Agent Indonesia Speaker Salary at Accenture Malaysia
Accenture Malaysia has not disclosed the salary for this role. Service Desk Agent Indonesia Speaker positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
How to Apply for This Service Desk Agent Indonesia Speaker Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Accenture Malaysia asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-29, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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