Role Summary
The Service Desk Agent Level 1 serves as the primary contact for customers seeking technical assistance across multiple communication channels. This role focuses on diagnosing and resolving hardware and software issues while ensuring a high level of customer satisfaction.
Job Description
As a Service Desk Agent (Indonesia Speaker), you will be the first point of contact for technical assistance via phone, email, and chat. Responsibilities include diagnosing Level 1 hardware, software, and network issues, and providing remote support. You will document interactions in a ticketing system, escalate complex problems, and contribute to the knowledge base to ensure excellent customer service within a 24/7 support environment.
Job Requirements
Fluent in Indonesian (speaking, writing, and reading).
Basic understanding of computer systems, mobile devices, and technology products.
Familiarity with operating systems including Windows, Mac, and Linux.
Strong problem-solving skills and the ability to analyze technical issues.
Excellent verbal and written communication skills in a professional setting.
Ability to work a 24/7 rotating shift schedule including weekends.
Competent in working independently and as part of a collaborative team.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
10 skills
Click to submit your application
Required Skills
Indonesian Language
Problem-Solving
Technical Support
Windows
Mac
Linux
Troubleshooting
Remote Support
Ticketing Systems
Communication
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