Service Desk Agent at Accenture Malaysia - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Customer Service jobs.
Role Summary
The Service Desk Agent is responsible for providing initial technical support to customers. This role plays a crucial part in ensuring customer satisfaction by resolving technical issues efficiently and effectively.
Job Description
As a Service Desk Agent Level 1, you will be the first point of contact for customers seeking technical assistance through various communication channels. You will work in a dynamic environment where you will diagnose and resolve technical issues while maintaining a high level of customer service.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat.
- Diagnose and resolve basic hardware, software, and network issues.
- Assist customers with account setup and software installation.
- Utilize remote support tools to troubleshoot technical problems.
- Document unresolved issues and escalate them to higher support levels.
- Maintain service desk ticketing systems for tracking and reporting.
- Contribute to the knowledge base for common technical issues.
- Educate customers on best practices for using technology.
Job Requirements
Strong communication skills.
Basic knowledge of hardware, software, and network troubleshooting.
Experience with remote support tools.
Ability to work in a fast-paced environment.
Willingness to support 24x7 including weekends.
Service Desk Agent - Frequently Asked Questions
What is the salary for a Service Desk Agent at Accenture Malaysia in Kuala Lumpur?
Accenture Malaysia has not disclosed the salary for this role. Service Desk Agent positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
Where is this Service Desk Agent job located?
This Service Desk Agent position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Service Desk Agent role?
Accenture Malaysia is looking for Strong communication skills.; Basic knowledge of hardware, software, and network troubleshooting.; Experience with remote support tools..
How do I apply for this Service Desk Agent job at Accenture Malaysia?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Required Skills
Service Desk Agent Salary at Accenture Malaysia
Accenture Malaysia has not disclosed the salary for this role. Service Desk Agent positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
How to Apply for Similar Service Desk Agent Roles
- This job is no longer accepting applications.
- Open the "See open jobs" link above for similar roles that are hiring now.
- Create a free SuperJobs profile once and reuse it for every application. There is no agency fee.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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