Sheraton Club and Community Manager – Marriott International
Role Summary
The Community Manager at Sheraton Johor Bahru oversees the Sheraton public space to support guest productivity, connectivity, and community. The role involves managing public space operations, coordinating with departments, building local relationships, and hosting events to enhance guest experiences.
Job Description
The Sheraton Club and Community Manager at Sheraton Johor Bahru is responsible for managing the Sheraton public space to foster guest productivity, connectivity, and a sense of community. This role involves activating key public space features and programming, facilitating guest work goals and needs, coordinating with various departments, and building relationships with local businesses and organizations to enhance guest experiences. The manager also hosts events to promote guest learning and growth and ensures personalized guest service in line with the Sheraton brand values.
Job Requirements
High school diploma or GED with 5 years' experience in guest services, front desk, sales and marketing, or related professional area, or a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, Hospitality or related major with 3 years' experience in guest services or front desk.
Ability to manage public space operations and maintain quality and standards daily.
Skills to develop and execute plans to support public space goals and drive guest satisfaction.
Capability to maximize guest productivity by providing meeting spaces, business services, and conducive atmosphere.
Experience in staffing and managing public space coverage and services to support guest needs.
Ability to build and manage relationships with local businesses and vendors to meet guest business service needs.
Skills to coordinate communication across departments for seamless guest services.
Ability to organize and host events that foster personal and professional development of guests.
Good guest relations and problem resolution skills to maintain a seamless guest experience.
Awareness of hotel operations, guest requests, and ability to support check-in and check-out services when needed.
Quick Info
Company
Marriott International
Location
Johor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Services
Public Space Management
Event Planning
Relationship Management
Cross-Department Communication
Problem Resolution
Business Administration
Hospitality Management
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