Shop Supervisor at MadChilli PanMee - Kuala Lumpur

The Shop Supervisor is responsible for ensuring an exceptional customer experience and operational efficiency. This role involves managing a team, overseeing daily operations, and maintaining high service standards in a fast-paced food and beverage environment.

As a Shop Supervisor at MadChilli PanMee, you will engage in day-to-day operations, ensuring orders are fulfilled promptly while addressing customer feedback. You will lead a team in a dynamic environment focused on delivering quality service and maintaining operational standards.

Key Responsibilities:

• Ensure exceptional customer service by addressing feedback and fulfilling orders promptly.
• Oversee operational efficiency by managing costs and maintaining hygiene standards.
• Monitor and ensure adequate stock levels to meet customer demand.
• Create and manage staff schedules to optimize team performance.
• Provide training and support to team members to enhance service quality.
• Foster a positive work environment that encourages teamwork and high service standards.
• Implement and uphold company policies and procedures.