Solution Customer Success Manager (SCSM) - SAP Business Technology Platform (Malaysia) at SAP - Kuala Lumpur
Role Summary
The Solution Customer Success Manager (SCSM) is responsible for enhancing customer engagement with SAP Business Technology Platform (BTP) services. This role plays a critical part in driving customer success and facilitating digital transformation through strategic collaboration and tailored recommendations.
Job Description
In this position, you will engage with customers to enhance their use of SAP BTP services, ensuring a sustainable increase in consumption. You will serve as the main strategic contact for SAP BTP, coordinating resources and analyzing customer needs to implement effective consumption plans.
Key Responsibilities:
- Engage with customers to understand their needs and enhance their use of SAP BTP services.
- Coordinate resources and analyze customer requirements to implement effective consumption plans.
- Provide tailored recommendations that align with SAP's strategic direction.
- Act as the customer's advocate within SAP to ensure their success.
- Collaborate with various internal teams to drive customer success initiatives.
- Facilitate digital transformation efforts for customers.
- Monitor and report on customer engagement and consumption metrics.
Job Requirements
Proven experience in customer success or account management.
Strong understanding of SAP BTP services and digital transformation.
Excellent analytical and problem-solving skills.
Ability to communicate effectively with technical and non-technical stakeholders.
Experience in coordinating cross-functional teams.
Familiarity with cloud services and subscription models.
Strong coaching and mentoring abilities.
Quick Info
Company
SAP
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Success Management
SAP BTP
Analytical Skills
Problem Solving
Communication
Cross-Functional Coordination
Relationship Building
Solution Customer Success Manager (SCSM) - SAP Business Technology Platform (Malaysia) Salary at SAP
SAP has not disclosed the salary for this role. Solution Customer Success Manager (SCSM) - SAP Business Technology Platform (Malaysia) positions in Kuala Lumpur typically pay RM800–RM12,000 per month, based on the 37 comparable vacancies currently listed on SuperJobs.
How to Apply for This Solution Customer Success Manager (SCSM) - SAP Business Technology Platform (Malaysia) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions SAP asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-21, so apply early.
Solution Customer Success Manager (SCSM) - SAP Business Technology Platform (Malaysia) - Frequently Asked Questions
What is the salary for a Solution Customer Success Manager (SCSM) - SAP Business Technology Platform (Malaysia) at SAP in Kuala Lumpur?
SAP has not disclosed the salary for this role. Solution Customer Success Manager (SCSM) - SAP Business Technology Platform (Malaysia) positions in Kuala Lumpur typically pay RM800–RM12,000 per month, based on the 37 comparable vacancies currently listed on SuperJobs.
Where is this Solution Customer Success Manager (SCSM) - SAP Business Technology Platform (Malaysia) job located?
This Solution Customer Success Manager (SCSM) - SAP Business Technology Platform (Malaysia) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Solution Customer Success Manager (SCSM) - SAP Business Technology Platform (Malaysia) role?
SAP is looking for Proven experience in customer success or account management.; Strong understanding of SAP BTP services and digital transformation.; Excellent analytical and problem-solving skills..
How do I apply for this Solution Customer Success Manager (SCSM) - SAP Business Technology Platform (Malaysia) job at SAP?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-21.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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