Solution Customer Success Manager (SCSM) – SAP
Role Summary
This role involves partnering with customers to enhance their engagement with SAP BTP services, analyzing their needs, and executing tailored consumption strategies. Strong communication and collaboration skills are essential for driving customer success and aligning with SAP's strategic goals.
Job Description
In this position, you will engage with customers to enhance their use of SAP BTP services, ensuring a sustainable increase in consumption. You will serve as the main strategic contact for SAP BTP, coordinating resources and analyzing customer needs to implement effective consumption plans. Your role involves providing tailored recommendations that align with SAP's strategic direction while acting as the customer's advocate within SAP. Collaboration with various internal teams will be essential to drive customer success and facilitate digital transformation.
Job Requirements
Proven experience in customer success or account management
Strong understanding of SAP BTP services and digital transformation
Excellent analytical and problem-solving skills
Ability to communicate effectively with technical and non-technical stakeholders
Experience in coordinating cross-functional teams
Familiarity with cloud services and subscription models
Strong coaching and mentoring abilities
Customer-oriented mindset with a focus on relationship building
Quick Info
Company
SAP
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Success
SAP BTP
Digital Transformation
Analytical Skills
Communication
Cross-Functional Coordination
Coaching
Relationship Building
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