Sr Associate, Customer Solutions (EMEA Shift) – S&P Global
Role Summary
The Sr Associate, Customer Solutions (EMEA Shift) is responsible for providing exceptional support to customers using energy products and tools. This role involves collaborating with various teams to enhance customer experience and address evolving client needs in the energy sector.
Job Description
As a Customer Solutions Senior Associate, you will engage with clients daily, assisting them in navigating our energy products and addressing their inquiries. Your role is pivotal in ensuring customer satisfaction and fostering long-term relationships with clients.
Key Responsibilities:
- Provide exceptional support to customers using energy products.
- Assist clients in understanding clean energy technologies and market dynamics.
- Collaborate with product management and commercial teams to meet client needs.
- Address customer inquiries and guide them in utilizing our tools effectively.
- Identify and escalate complex issues to relevant experts.
- Gather customer feedback to inform product improvements.
- Contribute to the growth and success of the Energy division.
Job Requirements
Bachelor’s degree in Business, Finance, Economics, or related field.
At least 3 years of industry experience, preferably in the energy or financial sectors.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Quick Info
Company
S&P Global
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Support
Energy Market Knowledge
Problem Solving
Communication
Team Collaboration
Client Relationship Management
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