SUPPORT ANALYST – Atos Services (M)
Role Summary
The Support Analyst is responsible for providing IT-based customer service and support. This role involves engaging with customers to address their technical inquiries in a large, customer-focused environment.
Job Description
The Support Analyst role at Atos Group involves daily interactions with customers to resolve their technical and service-related inquiries. The position requires a strong understanding of PC technologies, software, and network architectures to effectively support operations.
Key Responsibilities:
- Provide IT-based customer service and support to clients.
- Engage with customers to address technical inquiries and service-related issues.
- Utilize knowledge of PC technologies and software to assist users.
- Document and track customer interactions and resolutions.
- Collaborate with team members to improve service delivery.
- Analyze customer problems and provide effective solutions.
- Maintain a high level of customer satisfaction through effective communication.
Job Requirements
Experience in a large customer-focused environment.
At least 1 year of experience in a customer service industry, preferably IT-based.
At least 2 years of experience in a helpdesk/customer handling environment.
Fresh graduates with IT knowledge are welcome to apply.
Previous experience in a multinational Service Desk/Helpdesk environment is an advantage.
Good written and verbal communication skills in business fluent English.
Quick Info
Company
Atos Services (M)
Location
Selangor
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Technical Support
Problem Solving
Communication
Analytical Skills
Interpersonal Skills
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