Team Lead, Technical Support Center at Accenture Malaysia - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Technical jobs.
Role Summary
The Team Lead, Technical Support Center is responsible for overseeing daily operations to ensure effective customer issue resolution. This role impacts the overall performance of the support team and requires collaboration across departments to meet key performance indicators.
Job Description
The Team Lead for the Technical Support Center manages the daily activities of the support team, ensuring that customer issues are resolved efficiently and effectively. This position involves coaching team members, monitoring performance, and maintaining a high level of technical expertise in a dynamic work environment.
Key Responsibilities:
- Oversee daily operations of the Technical Support Center.
- Manage agent performance and conduct coaching sessions.
- Drive technical excellence within the support team.
- Collaborate with other departments to meet KPIs.
- Ensure adherence to workflow processes.
- Maintain team morale and foster a positive work environment.
- Troubleshoot complex software applications and provide solutions.
Job Requirements
Bachelor's degree in Computer Science or 5+ years of equivalent technical experience.
Minimum 4 years of experience with Microsoft SQL and database management.
Proficiency in Windows Server (2008+), Desktop Administration (Win7+), and Active Directory.
CompTIA A+ or N+ certifications are highly preferred.
Proven leadership experience in agent coaching and managing performance KPIs.
Team Lead, Technical Support Center - Frequently Asked Questions
What is the salary for a Team Lead, Technical Support Center at Accenture Malaysia in Kuala Lumpur?
Accenture Malaysia has not disclosed the salary for this role. Team Lead, Technical Support Center positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
Where is this Team Lead, Technical Support Center job located?
This Team Lead, Technical Support Center position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Team Lead, Technical Support Center role?
Accenture Malaysia is looking for Bachelor's degree in Computer Science or 5+ years of equivalent technical experience.; Minimum 4 years of experience with Microsoft SQL and database management.; Proficiency in Windows Server (2008+), Desktop Administration (Win7+), and Active Directory..
How do I apply for this Team Lead, Technical Support Center job at Accenture Malaysia?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Incentive / Bonus
Not Specified
Skills Required
8 skills
Required Skills
Team Lead, Technical Support Center Salary at Accenture Malaysia
Accenture Malaysia has not disclosed the salary for this role. Team Lead, Technical Support Center positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
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