Technical Supervisor, Warranty at Sime Darby Motors - Kuala Lumpur

The Technical Supervisor, Warranty is responsible for overseeing and coordinating daily warranty operations. This role plays a crucial part in ensuring claims are processed efficiently and in compliance with company policies.

In this position, you will manage the daily operations related to warranty claims, collaborating with various internal teams to address technical issues and ensure smooth processing. You will utilize warranty management systems to track claims and generate performance reports.

Key Responsibilities:

• Oversee daily warranty operations and ensure compliance with policies.
• Evaluate and approve warranty claims based on technical analysis.
• Collaborate with internal teams to resolve technical issues.
• Utilize warranty management systems to process and maintain records of claims.
• Monitor warranty claim trends and identify areas for improvement.
• Prepare detailed reports on warranty performance indicators.
• Escalate complex claims as necessary for further evaluation.