Technical Support Engineer – Mojomore
Role Summary
The Technical Support Engineer is responsible for providing exceptional customer support and recommending suitable HVAC products or solutions. This role involves collaborating with engineering and product teams to ensure customer feedback is effectively communicated and addressed.
Job Description
In this role, you will engage with customers to identify their needs and provide tailored HVAC solutions. You will work closely with various teams to enhance product offerings based on customer insights.
Key Responsibilities:
- Identify customer needs and recommend appropriate HVAC products or solutions.
- Collaborate with engineering teams to relay customer feedback effectively.
- Assist in troubleshooting technical issues related to HVAC systems.
- Provide training and support to customers on product usage.
- Document customer interactions and feedback for continuous improvement.
- Participate in product development discussions to enhance user experience.
- Maintain up-to-date knowledge of HVAC industry trends and technologies.
Job Requirements
Bachelor's degree in Engineering or related field.
Experience in customer support or technical support roles.
Strong problem-solving skills.
Excellent communication skills in English.
Familiarity with HVAC systems is a plus.
Quick Info
Company
Mojomore
Location
Selangor
Salary
—
Skills Required
7 skills
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Required Skills
Technical Support
Customer Service
Problem Solving
Communication
Team Collaboration
HVAC Knowledge
Documentation
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