TeleCS Executive – Shopee
Role Summary
The TeleCS Executive - Insurance is responsible for engaging with customers to promote various insurance products. This role involves understanding customer needs and providing tailored recommendations while maintaining accurate records of interactions.
Job Description
In this role, you will engage with customers through various communication channels to promote insurance products such as Motor, Travel, and Personal Accident insurance. You will explain the benefits of these products, recommend suitable options based on customer needs, and follow up on assigned leads.
Key Responsibilities:
- Engage with customers through multiple communication channels.
- Promote insurance products including Motor, Travel, and Personal Accident insurance.
- Explain the benefits of insurance products to customers.
- Recommend suitable insurance options based on customer needs.
- Follow up on assigned leads to ensure customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
- Stay updated on product information and compliance guidelines.
Job Requirements
Previous experience in telesales, customer service, or insurance-related roles is an advantage.
Excellent written and verbal communication skills in English and Malay; fluency in Mandarin is a plus.
Target-driven and motivated to achieve sales goals.
Ability to work independently and collaboratively in a team.
Willingness to attend basic product or compliance training if required.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Engagement
Sales Promotion
Communication
CRM Management
Product Knowledge
Team Collaboration
Target Achievement
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