TeleCS Executive – Shopee
Role Summary
The TeleCS Executive - SME Credit is responsible for engaging with customers to promote SME Credit products. This role involves conducting needs-based conversations and maintaining accurate records to ensure customer satisfaction and compliance.
Job Description
In this role, you will interact with customers through various communication channels, focusing on understanding their needs and matching them with suitable SME Credit offerings. You will also follow up on leads and ensure that all customer interactions are accurately recorded in the CRM system.
Key Responsibilities:
- Engage with customers through multiple communication channels to promote SME Credit products.
- Conduct needs-based conversations to identify suitable offerings for customers.
- Follow up on leads to ensure customer engagement and satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
- Stay informed about product details and compliance guidelines.
- Collaborate with team members to achieve sales targets.
- Attend training sessions on product knowledge and compliance as required.
Job Requirements
Previous experience in SME loans, telesales, or credit sales roles is an advantage.
Excellent written and verbal communication skills in English and Malay; fluency in Mandarin is a plus.
Target-driven and motivated to achieve sales goals.
Ability to work independently and collaboratively in a team.
Willingness to attend basic product or compliance training if required.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Customer Engagement
Sales
Communication
CRM Management
Team Collaboration
Product Knowledge
Compliance Awareness
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