TELEPHONE OPERATOR, CUSTOMER CARE & EXPERIENCE – KPJ Healthcare

The Telephone Operator, Customer Care & Experience is responsible for managing incoming calls and providing excellent customer service. This role plays a crucial part in ensuring effective communication within the hospital and enhancing the overall patient experience.

As a Telephone Operator, you will engage in daily interactions with callers, utilizing a complex digital telephone system to manage inquiries and direct calls appropriately. You will work in a dynamic hospital environment, collaborating with various departments to ensure seamless communication.

Key Responsibilities:

• Answer incoming calls and route them to the appropriate departments.
• Respond to inquiries regarding hospital services and provide accurate information.
• Maintain logs of calls for record-keeping and quality assurance.
• Operate the PA system for emergency announcements as needed.
• Update and manage hospital directories to ensure accurate information.
• Assist supervisors with additional tasks to facilitate smooth operations.
• Collaborate with team members to enhance communication efficiency.