TELEPHONE OPERATOR, CUSTOMER CARE & EXPERIENCE – KPJ Healthcare

The Telephone Operator role at KPJ Healthcare involves managing incoming calls and providing excellent customer service. You will ensure effective communication within the hospital and assist in maintaining operational standards.

As a Telephone Operator, you will be responsible for answering and routing incoming calls on a complex digital telephone system, responding to inquiries about hospital services, and ensuring calls are transferred to the correct departments. You will maintain logs of calls, operate the PA system for emergency announcements, and update hospital directories. Additionally, you will perform other tasks as assigned by supervisors to ensure smooth communication within the hospital.