The Strategy & Consulting Global Network SONG Practice | AGENTIC AI – Accenture Malaysia
Role Summary
The Consultant in the Agentic AI practice is responsible for driving GenAI-powered service reinvention through the design and implementation of modular AI agent solutions. This role involves translating complex business requirements into strategic roadmaps and collaborating with various teams to enhance customer service operations.
Job Description
In this role, you will engage in day-to-day activities that involve designing AI solutions and collaborating with cross-functional teams. You will work in a dynamic environment focused on digital transformation and AI-driven innovation.
Key Responsibilities:
- Drive the design and implementation of modular AI agent solutions.
- Translate complex business requirements into strategic roadmaps.
- Collaborate with solution architects and Data & AI teams to build scalable frameworks.
- Perform prompt engineering to enhance AI capabilities.
- Establish business value cases to guide clients through digital transformations.
- Ensure AI-driven innovation aligns with KPIs like productivity and CSAT.
- Influence client decision-making through effective communication and collaboration.
Job Requirements
MBA from a Tier 1 institute with a focus on Customer Service, Strategy, or Technology.
Minimum 6-9 years of experience, including 3 years in Customer Service operations or Contact Centers.
Proven expertise in Generative AI, Conversational AI, and LLM frameworks.
Strong background in digital consulting, service experience design, and project management.
Technical proficiency in SQL, Python, and data visualization tools.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Incentive / Bonus
Performance-based rewards and annual bonus programs
Skills Required
8 skills
Click to submit your application
Required Skills
Generative AI
Conversational AI
Project Management
SQL
Python
Data Visualization
Analytical Skills
Communication
The Strategy & Consulting Global Network SONG Practice | AGENTIC AI - Frequently Asked Questions
What is the salary for a The Strategy & Consulting Global Network SONG Practice | AGENTIC AI at Accenture Malaysia in Kuala Lumpur?
Accenture Malaysia has not disclosed the salary for this role. The Strategy & Consulting Global Network SONG Practice | AGENTIC AI positions in Kuala Lumpur typically pay RM3,000–RM3,000 per month, based on the 257 comparable vacancies currently listed on SuperJobs.
Where is this The Strategy & Consulting Global Network SONG Practice | AGENTIC AI job located?
This The Strategy & Consulting Global Network SONG Practice | AGENTIC AI position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this The Strategy & Consulting Global Network SONG Practice | AGENTIC AI role?
Accenture Malaysia is looking for MBA from a Tier 1 institute with a focus on Customer Service, Strategy, or Technology.; Minimum 6-9 years of experience, including 3 years in Customer Service operations or Contact Centers.; Proven expertise in Generative AI, Conversational AI, and LLM frameworks..
How do I apply for this The Strategy & Consulting Global Network SONG Practice | AGENTIC AI job at Accenture Malaysia?
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