Role Summary
The Consultant in the Agentic AI practice is responsible for driving GenAI-powered service reinvention through the design and implementation of modular AI agent solutions. This role involves translating complex business requirements into strategic roadmaps and collaborating with various teams to enhance customer service operations.
Job Description
In this role, you will engage in day-to-day activities that involve designing AI solutions and collaborating with cross-functional teams. You will work in a dynamic environment focused on digital transformation and AI-driven innovation.
Key Responsibilities:
- Drive the design and implementation of modular AI agent solutions.
- Translate complex business requirements into strategic roadmaps.
- Collaborate with solution architects and Data & AI teams to build scalable frameworks.
- Perform prompt engineering to enhance AI capabilities.
- Establish business value cases to guide clients through digital transformations.
- Ensure AI-driven innovation aligns with KPIs like productivity and CSAT.
- Influence client decision-making through effective communication and collaboration.
Job Requirements
MBA from a Tier 1 institute with a focus on Customer Service, Strategy, or Technology.
Minimum 6-9 years of experience, including 3 years in Customer Service operations or Contact Centers.
Proven expertise in Generative AI, Conversational AI, and LLM frameworks.
Strong background in digital consulting, service experience design, and project management.
Technical proficiency in SQL, Python, and data visualization tools.
Quick Info
Company
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Location
Kuala Lumpur
Salary
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Incentive / Bonus
Performance-based rewards and annual bonus programs
Skills Required
8 skills
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Required Skills
Generative AI
Conversational AI
Project Management
SQL
Python
Data Visualization
Analytical Skills
Communication
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