TikTok LIVE - Global Customer Service Representative, Chinese Speaking at TikTok - Kuala Lumpur
Role Summary
As a Global Customer Service Representative at TikTok, you will manage customer inquiries and enhance service quality while working within a dynamic team. Your bilingual skills in English and Chinese will be crucial in providing exceptional support to our diverse user base.
Job Description
Join the Livestream Team at TikTok, where we are dedicated to creating real-time interactive experiences for users. As part of the LIVE Platform Trust and Experience team, you will provide world-class service to customers and creators, ensuring their inquiries are managed effectively and escalated when necessary. Your role will involve identifying root causes of issues, coordinating with various departments, and enhancing the overall customer experience through proactive problem-solving.
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Job Requirements
BA/BS degree or equivalent practical experience.
Proficiency in both English and Chinese is essential.
Minimum of 2 years' experience in a customer service environment.
Experience in technology firms or BPO-related fields is preferred.
Familiarity with Microsoft Word and Excel.
TikTok LIVE - Global Customer Service Representative, Chinese Speaking - Frequently Asked Questions
What is the salary for a TikTok LIVE - Global Customer Service Representative, Chinese Speaking at TikTok in Kuala Lumpur?
TikTok has not disclosed the salary for this role. TikTok LIVE - Global Customer Service Representative, Chinese Speaking positions in Kuala Lumpur typically pay RM2,300–RM6,000 per month, based on the 9 comparable vacancies currently listed on SuperJobs.
Where is this TikTok LIVE - Global Customer Service Representative, Chinese Speaking job located?
This TikTok LIVE - Global Customer Service Representative, Chinese Speaking position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this TikTok LIVE - Global Customer Service Representative, Chinese Speaking role?
TikTok is looking for BA/BS degree or equivalent practical experience.; Proficiency in both English and Chinese is essential.; Minimum of 2 years' experience in a customer service environment..
How do I apply for this TikTok LIVE - Global Customer Service Representative, Chinese Speaking job at TikTok?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-07.
Quick Info
Company
TikTok
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
5 skills
Click to submit your application
Required Skills
TikTok LIVE - Global Customer Service Representative, Chinese Speaking Salary at TikTok
TikTok has not disclosed the salary for this role. TikTok LIVE - Global Customer Service Representative, Chinese Speaking positions in Kuala Lumpur typically pay RM2,300–RM6,000 per month, based on the 9 comparable vacancies currently listed on SuperJobs.
How to Apply for This TikTok LIVE - Global Customer Service Representative, Chinese Speaking Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions TikTok asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-07, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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